Description The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd and 3rd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
Excellent Knowledge and experience of different network security and cybersecurity solutions i.e. ( APT Solutions, , IPS/IDS, SEIM , Endpoint Security , EDR , NAC , NGFW , WAF , ADC , DNS Security , Email Security ).
Designing, implementing, and advance troubleshooting/diagnostic of different security appliances.
Understand the customer's technical requirements, business objectives, and strategy.
Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer’s needs.
Develop and maintain detailed technical documentation and management documentation
Deep understanding of different network protocols, VPN Types and connectivity’s technologies.
Deep understanding of different security threats, internet protocols, and applications
Develop and maintain High-level design HLD, Low-level Design, Technical Proposals, SOW, and Design documents.
Ability to handle multiple projects simultaneously
Hands-on with vulnerability management solutions and reporting.
Familiarity with designing, deploying, and maintaining MDM systems.
Experience in applying industry best practices and methodologies (PTES, OWASP, MITRE ATT&CK)
Experience leading compliance assessments of relevant cybersecurity frameworks
Demonstrated ability to successfully complete complex projects with minimal supervision.
Deep knowledge to translate customer needs into a solution.
Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
Assist in analyzing, assigning, and escalating support calls.
Report and escalate issues to 3rd party vendors if necessary
Supervise all scheduled tasks are and acted upon in the Operations schedule.
Strong Experience in implementing End-Point security solutions NDR, XDR , EDR (Antivirus, Data Leakage Prevention, Host IPS, Whitelisting)
Working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
Supporting and troubleshooting onsite/offsite
Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required.
Enforcing firewall policies for all our users/clients based on the access rights matrix. Implement and Troubleshoot Remote Access Solutions
8+ years’ experience
Expert and professional Level Certifications in Security domain (CCIE Preferred)
Bachelor's degree in IT, Computer Science, Engineering
Work Experience in an MSP Environment is Preferred.
Experience working in a large enterprise organization and dynamic environment.
Self-motivated, approachable, and adaptable and have excellent communication skills (both strong written and verbal English is a must).
What we expect from you
You are a dedicated, highly organized and motivated person who is passionate about technology and security.
You are inquisitive, have a can-do attitude and a remarkable positive track record for figuring things out and getting things done.
Your Primary objective is to ensure all requests, process events and resolution incidents result within customers SLA conditions.
You can communicate effectively in both written and oral forms to technical and non-technical audiences.