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Network Security Engineer L2 - Managed Services
Location: Riyadh, KSA
Role Type: Permanent
Description
The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
Network Security Engineer L2 - Managed Services
| Posted Date | about 1 year ago |
| Location | Saudi Arabia |
| Discipline | Information Technology |
| Job Reference | 31268 |
| Salary | 0.0 |
Location: Riyadh, KSA
Role Type: Permanent
Description
The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
- Designing, implementing, and troubleshooting firewalls from different vendors.
- Ability to Analyzes and troubleshoot tech issues for clients, customers, or the company.
- Excellent Knowledge with Configuring and Troubleshooting different kinds of Network Security solutions : as ( Firewalls , Mail GW , Endpoint Security , Sandbox, ADC ,WAF solutions, DNS solutions )
- Understand the customer's technical requirements, business objectives, and strategy.
- Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer’s needs.
- Create both High-level design and Low-level Design.
- Provide escalation support for operations issues off the help desk
- Utilize scripts to increase productivity and implement automation for repetitive tasks in operations;
- Ensure all tasks are scheduled and acted upon in the Operations schedule.
- Analyse, diagnosis and resolve incidents and requests and ensure these are managed with defined service levels.
- Serve as the primary point of contact for monitoring, owning, addressing user requests, questions and incidents.
- Log, categorize, prioritize and assign all relevant user, security related incidents and requests.
- Excellent knowledge to translate customer needs into a solution.
- Excellent knowledge working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
- Supporting and troubleshooting onsite/offsite
- Excellent Knowledge with SSL VPN concept and IP-Sec tunneling concept.
- Cooperate with team members, and give hands-on experience on many network security devices.
- Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
- Project planning to migrate from one technology to another without interruption.
- Leading team members to start and finalize network security projects with keeping service continuity.
- Providing full documentation for network security solutions and topology.
- Analyzing data, logs, and correlate to present a full report with solutions to any network security Problem.
- Ability to handle multiple projects and customers.
Job Requirements
- 4+ years’ experience
- Job location in Riyadh with travelling across Kingdom based on work requirements.
- Work Experience in an MSP Environment is preferred.
- Bachelor's degree in IT, Computer Science, Engineering.
- Professional Certification in Network Security Domain. (CCNP Security Preferred).
- Experience working in a large enterprise organization and dynamic environment.
- Self-motivated, approachable, and adaptable and have excellent communication skills (both strong written and verbal English is a must).