Network Security Engineer L2 - Managed Services

Posted Date about 1 year ago
Location Saudi Arabia
Discipline Information Technology
Job Reference 31268
Salary 0.0
Network Security Engineer L2 - Managed Services
Location: Riyadh, KSA
Role Type: Permanent

The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

Role and Responsibilities
  • Designing, implementing, and troubleshooting firewalls from different vendors.
  • Ability to Analyzes and troubleshoot tech issues for clients, customers, or the company.
  • Excellent Knowledge with Configuring and Troubleshooting different kinds of  Network Security solutions : as ( Firewalls , Mail GW , Endpoint Security , Sandbox, ADC ,WAF solutions, DNS solutions )
  • Understand the customer's technical requirements, business objectives, and strategy.
  • Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer’s needs.
  • Create both High-level design and Low-level Design.
  • Provide escalation support for operations issues off the help desk
  • Utilize scripts to increase productivity and implement automation for repetitive tasks in operations;
  • Ensure all tasks are scheduled and acted upon in the Operations schedule.
  • Analyse, diagnosis and resolve incidents and requests and ensure these are managed with defined service levels.
  • Serve as the primary point of contact for monitoring, owning, addressing user requests, questions and incidents.
  • Log, categorize, prioritize and assign all relevant user, security related incidents and requests.
  • Excellent knowledge to translate customer needs into a solution.
  • Excellent knowledge working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
  • Supporting and troubleshooting onsite/offsite
  • Excellent Knowledge with SSL VPN concept and IP-Sec tunneling concept.
  • Cooperate with team members, and give hands-on experience on many network security devices.
  • Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
  • Project planning to migrate from one technology to another without interruption.
  • Leading team members to start and finalize network security projects with keeping service continuity.
  • Providing full documentation for network security solutions and topology.
  • Analyzing data, logs, and correlate to present a full report with solutions to any network security Problem.
  • Ability to handle multiple projects and customers.
Job Requirements
  • 4+ years’ experience
  • Job location in Riyadh with travelling across Kingdom based on work requirements.
  • Work Experience in an MSP Environment is preferred.
  • Bachelor's degree in IT, Computer Science, Engineering.
  • Professional Certification in Network Security Domain. (CCNP Security Preferred).
  • Experience working in a large enterprise organization and dynamic environment.
  • Self-motivated, approachable, and adaptable and have excellent communication skills (both strong written and verbal English is a must).