Description The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
Designing, implementing, and troubleshooting firewalls from different vendors.
Ability to Analyzes and troubleshoot tech issues for clients, customers, or the company.
Excellent Knowledge with Configuring and Troubleshooting different kinds of Network Security solutions : as ( Firewalls , Mail GW , Endpoint Security , Sandbox, ADC ,WAF solutions, DNS solutions )
Understand the customer's technical requirements, business objectives, and strategy.
Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer’s needs.
Create both High-level design and Low-level Design.
Provide escalation support for operations issues off the help desk
Utilize scripts to increase productivity and implement automation for repetitive tasks in operations;
Ensure all tasks are scheduled and acted upon in the Operations schedule.
Analyse, diagnosis and resolve incidents and requests and ensure these are managed with defined service levels.
Serve as the primary point of contact for monitoring, owning, addressing user requests, questions and incidents.
Log, categorize, prioritize and assign all relevant user, security related incidents and requests.
Excellent knowledge to translate customer needs into a solution.
Excellent knowledge working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
Supporting and troubleshooting onsite/offsite
Excellent Knowledge with SSL VPN concept and IP-Sec tunneling concept.
Cooperate with team members, and give hands-on experience on many network security devices.
Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
Project planning to migrate from one technology to another without interruption.
Leading team members to start and finalize network security projects with keeping service continuity.
Providing full documentation for network security solutions and topology.
Analyzing data, logs, and correlate to present a full report with solutions to any network security Problem.
Ability to handle multiple projects and customers.
4+ years’ experience
Job location in Riyadh with travelling across Kingdom based on work requirements.
Work Experience in an MSP Environment is preferred.
Bachelor's degree in IT, Computer Science, Engineering.
Professional Certification in Network Security Domain. (CCNP Security Preferred).
Experience working in a large enterprise organization and dynamic environment.
Self-motivated, approachable, and adaptable and have excellent communication skills (both strong written and verbal English is a must).