ITSM Engineer

Posted Date about 1 year ago
Location Dubai
Discipline Information Technology
Job Reference 31223
Salary 0.0
Senior ITSM Engineer
Soft Skills:
  • Excellent oral and written communication skills, as well as the ability to present and explain technical information that establishes rapport, persuades others, and gain understanding.
  • Strong initiative and results orienta
  • Self-directed with the ability to multitask and reprioritize tasks on demand.
  • Must be able to navigate through ambiguities and be flexible to changing priorities.
  • Possess strong problem-solving, analysis, and diagnostic skills.
  • Proficient in working in collaborative, cross-functional work teams comprised of business and technology participants and internal and external vendor partner resources.
  • Ability to transfer process management skills to all levels of the organization.
  • Effective decision-making skills
  • Ability to adapt to varied workflows, deadlines, and changing priorities
Technical Skills:
  1. Database and Reporting:
    1. Solid understanding of Application Architecture, SQL Programming Language, and relational databases
    2. Ability to compile clear and concise reports based on analytical data.
    3. Experience with Software Delivery Lifecycle Methods
  1. ITIL Process:
    1. Advanced skills in ITIL process management, process analysis/engineering, service metrics, service management application administration, electronic workflow administration, and service request automation
    2. Experience with Incident, Problem, Change, Release, Configuration, Knowledge, Event, and Request Management processes in a diverse technology environment.
    3. Demonstrated abilities performing business requirements analysis, process documentation, technical documentation, and presentations using Microsoft Office (Word, Excel, Powerpoint, Visio, Project)
    4. Knowledge of IT audit, compliance, governance frameworks, project management principles and strategies, SDLC, and Agile processes.
  1. Splunk – Must have experience
    1.     Strong knowledge in Splunk
    2.     Strong knowledge in Telecom Domain & Strong experience in ITSI
    3.     Build reports, create dashboards & alerts
    4.     Query data in Splunk using SPL (Splunk search language)
    5.     Data ingestion through REST API or scripts (activity for both admin or developer
    6.     Javascript to create visualizations or Python to create custom SPL commands
    7.     Integrate third party visualizations into Splunk
  1. App Dynamics
    1. Patch and support AppDynamics
    2. Implement application monitoring using AppDynamics
    3. Provide on-call and after-hours support for escalated problems and conduct bridge calls with Tier III support, Operations Management, and Vendors
    4. Monitor system usage for compliance.
    5. Administer, monitor and ,maintain system security
    6. Research and keep current on APM technologies and communicate trends and future needs from a business perspective.
  1. Good Knowledge of the following Microfocus tools:
    1. Microfocus SMAX
    2. Microfocus Operations Manager
    3. Microfocus Network Node Manager
    4. Microfocus CMDB
    5. Microfocus Universal Discovery