Jobs

Ø  Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site.

Ø  Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site.

Ø  Provide all technical support during the installation, configuration, and rollout phase.

Ø  Provide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users.

Ø  Monitor and maintain computer systems and networks.

Ø  Responding in a timely manner to service issues and requests

Ø  Repair and replace parts/equipment, as necessary.

Ø  Troubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues.

Ø  Prioritize and manage many open cases at one time.

Ø  Manage the stock of equipment, consumables, and other supplies.

Ø  Manage user accounts, and emails, assign rights and access to the digital services.

Ø  Upgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit.

Ø  Troubleshoot system and network problems, diagnose and solve hardware or software faults, document problems, and resolutions, and assess the impact of issues.

Ø  Maintain availability, performance, integrity, and security of digital systems within the site.

Ø  Check Security logs from (Servers firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches.

Ø  Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.

Ø  Manage user accounts, and emails, assign rights and access to the digital system and services.

Ø  Up-to-date knowledge of the latest IT and software trends

Ø  Strong technical background in IT systems and support

Ø  Sound problem-solving and decision-making skills

Ø  Good knowledge on cybersecurity

Ø  Ability to quickly establish good working relationships with end users.

Ø  Ability to prioritize the workload.

Ø  Ability to work well in a team.

Ø  Flexible and open to change

Ø  Excellent communication and time management Skills.

Ø  Willingness to travel when necessary.