ØProvide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site.
ØProvide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site.
ØProvide all technical support during the installation, configuration, and rollout phase.
ØProvide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users.
ØMonitor and maintain computer systems and networks.
ØResponding in a timely manner to service issues and requests
ØBasic knowledge of Active Directory
ØRepair and replace parts/equipment, as necessary.
ØTroubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues.
ØPrioritize and manage many open cases at one time.
ØManage the stock of equipment, consumables, and other supplies.
ØManage user accounts, and emails, assign rights and access to the digital services.
ØUpgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit.
ØTroubleshoot system and network problems, diagnose and solve hardware or software faults, document problems, and resolutions, and assess the impact of issues.
ØMaintain availability, performance, integrity, and security of digital systems within the site.
ØCheck Security logs from (Servers firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches.
ØAnalyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.
ØManage user accounts, and emails, assign rights and access to the digital system and services.
Provide the required awareness and training to the end user to ensure the proper use of digital systems and services. COMPETENCIES:
ØUp-to-date knowledge of the latest IT and software trends
ØStrong technical background in IT systems and support
ØSound problem-solving and decision-making skills
ØGood knowledge on cybersecurity
ØAbility to quickly establish good working relationships with end users.
ØAbility to prioritize the workload.
ØAbility to work well in a team.
ØFlexible and open to change
ØExcellent communication and time management Skills.
ØWillingness to travel when necessary.
Minimum Qualifications: Degree in IT/computer science. Minimum Experience: 2+ years total experience in IT support. Start Date : ASAP