We are currently recruiting for: Site Delivery Lead What will you do The Site Delivery Lead is responsible for the delivery and support of local personal computing services, desk-side support, end-user requests and related infrastructure services. Ensures that approved OLAs/SLAs are met and the overall site operations are in good “health”; implements strategies to ensure the delivery of agreed-upon service levels; partners with Technology Services (TS) functional organizations and/or vendors to provide in-catalog services efficiently and with high quality; consults and works with on-site resources, TS Shared Services and / or Business Unit IT (BU IT) partners to resolve local service. What we are looking for Required Qualifications
Bachelor’s degree or equivalent
3 years’ experience in delivering IT services
Drive End User Training and Adoption of Critical TS / EUS Services and Programs
Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs
Ensure that overall site operations are in good health and in compliance with all NCHC corporate, TS Shared Services, and local site /Operating Company’s standard operating procedures and processes through the use of Site Metrics, Compliance Checks and Reports
Ensure local / site end user computing assets are Standard and Secure
Understand and align to the IT TS Service Delivery’s goals and objectives, recommend process improvements and propose cost savings or cost avoidance solutions
Implement required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise
Act as TS on-site Point of Contact as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients as appropriate
Big Picture Orientation with Attention to Detail – able to operate in two “worlds” simultaneously e.g.: global corporate strategies and local operating company practices
Excellent verbal and written communication, networking, and influencing skills, including the ability to manage communication across management levels.
Ability to lead, collaborate, challenge, and influence peers, subordinates, and management to drive compliance.
Ability to successfully manage multiple critical issues simultaneously.
Good communication skills (oral, business writing, presenting and listening)
Strong customer focus and service orientation
Ability to navigate and produce results in a global, matrix organization
Broad based, well rounded technical background
Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
Familiar with standard concepts, practices, and procedures associated with the ITIL framework