Jobs

Role Focus:

The job holder will be responsible for ensuring that the business has an adaptable, secure, resilient, and effective IT infrastructure at all times.

Key Activities:

• Financial
  • Create and Manage IT Budgets
  • Ensuring that IT contracts and service levels are negotiated in line with all strategic aims and financial constraints.
  • Manage supplier relationships including cost control and service delivery
• Customer Centricity
• Making sure staff have clear areas of responsibility and lines of ownership.
• Communicating regularly with executive management on information technology issues.

• Internal Process

• Ensure adherence to overall KPIs and internal and external SLAs.
• Managing all aspects of IT across all branches.
• Setting strategy and direction for the IT department.
• Taking an active role in shaping the current and future direction of the IT department in line with TPA's growth strategies.
• Defining and meeting service levels for IT operations.
• Making sure the company meets all regulatory, legal, audit and agreed internal and external standards for IT.
• Implementing new IT systems, strategies and integrations.
• Managing a team of internal and outsourced technical staff.
• Reviewing IT architecture and infrastructure and identifying areas that need upgrading.
• Initiate, coordinate and enforce systems policies and procedures.
• Ensure utmost quality for processes and procedures
• Learning and Development
• Support team development through periodic review, mentoring, counseling, and feedback
• Monitor performance of reporting managers and assist in goal-setting, budgeting and management
• Perform personnel management duties including performance appraisals, training and support recruitment
• Actively participate in creating a challenging, empowered and supportive environment for one's team providing adequate growth and development opportunities both professionally and personally

Requirements:

• Graduate in computer science. Additional IT Professional qualifications preferred.
• 10-15 years of a similar experience within UAE TPA companies.
• Good knowledge and understanding of the insurance market, regulatory environment, and primary, secondary, and tertiary health care setups.
• Advanced oral and written communication skills including presentation skills, demonstrating the ability to convey information in a way that is meaningful and well received by stakeholders and team members. Added advantage if the candidate is proficient in Arabic.
• Experience working on large, complex development and/or process improvement projects.
• Probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies.
• Advanced customer service and communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the customer.
• Exceptional interpersonal and networking skills, people management skills, demonstrating the ability to lead, mentor, and develop associates.
• Advanced ability to adapt new methods; work under tight deadlines.
• Ability to challenge the status quo in a facilitative and collaborative way
• Advanced ability to liaise with individuals across a wide variety of operational, functional and technical disciplines
• Advanced persuasion and negotiation skills when working with internal/external customers to resolve issues/problems