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Posted Date | over 2 years ago |
Location | United Arab Emirates |
Discipline | EA, PA & Administration |
Job Reference | 30325 |
Salary | 0.0 |
This is a Contract role through ManpowerME - 12 months renewable contract
Ensure incoming international customer order handling, deliveries and invoicing for the Middle East & Africa (French Speaking) markets. In addition close track and follow up on progress of order fulfillment in line with lead-times, product availability and successful clearance of goods and hence strongly contribute to the monthly sales target fulfillment. Provide timely and accurate input on order progress to the weekly sales forecast. Also responsible for all coordination between 3PL, distributors and commercial, sales and marketing team within the organization. The successful candidate is expected to be attentive to detail, with excellent accuracy and knowledge of excel, as well as the ability to make independent judgments and propose solutions to issues stopping effective shipment.
Super user in order management systems and participant in projects to continuously improve order management processes and customer satisfaction.
Working with SAP and other software packages the individual must be able to manipulate data and make appropriate recommendations to the wider Supply Chain team. Maintaining system allocations within SAP and managing export shipments the core tasks associated with this position.
Back up for the Senior Demand Planner.
Order Management
Active tracking and follow up on order status
Customer master data administration
Exception handling
Order input into SAP and issuance of proforma invoices and order confirmations
Provide customers with all required documentations for customs clearance
Manage Letter or Credit requirements with customers
Coordinate the logistics of goods between 3PL/Raunheim and the customer
Handling of orders and deadlines related to tender business
Super user for order management systems and participate in order management improvement projects.
Ensures all stakeholders in the chain are well informed on order status and logistics details.
Drive actions and efficient communication with customers in complaints/claims handling or any other customer requests.
General Supply Chain
Assist the supply chain manager in preparing order status reports, KPI reports and invoice YTD reports
Timely clean-up of order book to ensure only the most accurate book order status
Contribute in identifying root cause of supply chain performance measure (OTIF) and identify improvement areas.
Contributes to business development by continuous proactive assessment of opportunities within supply chain to obtain a competitive advantage
Escalate any major issues/concerns to the supply chain manager immediately.
Required Skills & Abilities
Language: French & English are mandatory.
3 - 5 years’ experience in Supply Chain/Logistical position for similar sized company
Preference of experience from Pharma/Diabetes care/Diagnostics background
Super user in SAP APO, MM and SD
Extensive SAP experience and broad understanding of the full system.
Project Management experience.
Broad knowledge and experience in order handling and customer handling
Strong ability to coordinate with internal and external stakeholders
Open minded, positive and a team worker
Strong oral and written communication skills
Good analytical skills
Ability to understand and comply with applicable regulations and Company operating procedures, processes, policies, and rules
Knowledge of import and export processes
Effective problem solving and decision making skills
Strong interpersonal skills; interacting cooperatively and productively with stakeholders
Demonstrated ability to work with SAP or other ERP systems.