Customer Service Representative - Supply Chain (Temporary Contract)

Posted Date about 1 year ago
Location Dubai
Job Reference 31396
Salary 0.0
A global and leading multinational chemical and FMCG company is currently looking to hire a Customer Service Representative (Temporary Contract).

Contract Duration: 6 months

Job Responsibilities: 
  • Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.
  • Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.
  • Process new requests, quotations, bookings, invoices, etc.
  • Schedule outbound and inbound shipments and update input and complete freight documentation.
  • Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.
  • Assist with the communications with carriers when issues arise.
  • Provide recommendations and alternate solutions to assist and meet customer requirements.
  • Compile and submit accurate, regular and timely reports as requested.
  • Keep communication flowing with the customers to ensure highest customer service.

  • Bachelors Degree in any relevant field.
  • Minimum of 5 years of experience as a Customer Service professional in Supply Chain and Logistics.
  • Experience and background in SAP/Oracle system.
  • Excellent communication and interpersonal skills.
  • Flexible and ability to thrive in a fast-paced work environment.
  • Available to join immediately.