Customer Service Executive

Posted Date 7 months ago
Location Dubai
Discipline Call Centre & Customer Service
Job Reference 31850
Salary 0.0

Contract Duration: 1 Year (Renewable)

Job Responsibilities:

  • Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.
  • Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.
  • Process new requests, quotations, bookings, invoices, etc.
  • Schedule outbound and inbound shipments and update input and complete freight/logistics documentation.
  • Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.
  • Assist with the communications with carriers when issues arise.
  • Handle and resolve queries and escalations raised by the customers, clients, and internal operations.
  • Provide recommendations and alternate solutions to assist and meet customer requirements.
  • Compile and submit accurate, regular and timely reports as requested.
  • Keep communication flowing with the customers to ensure highest customer service.

Requirements:

  • Bachelors Degree in any relevant field.
  • At least 3-5 years of experience as a Customer Service professional in Supply Chain, Distribution and/or Logistics.
  • Knowledge and experience in freezone processes and documentation would be highly preferred.
  • Well versed MS Office and Outlook.
  • Experience and background in SAP/Oracle system.
  • Excellent communication and interpersonal skills.
  • Flexible and ability to thrive in a fast-paced work environment.
  • Available to join immediately.