Jobs

Contract Duration: 1 Year (Renewable)

Job Responsibilities:

• Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.
• Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.
• Process new requests, quotations, bookings, invoices, etc.
• Schedule outbound and inbound shipments and update input and complete freight/logistics documentation.
• Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.
• Assist with the communications with carriers when issues arise.
• Handle and resolve queries and escalations raised by the customers, clients, and internal operations.
• Provide recommendations and alternate solutions to assist and meet customer requirements.
• Compile and submit accurate, regular and timely reports as requested.
• Keep communication flowing with the customers to ensure highest customer service.

Requirements:

• Bachelors Degree in any relevant field.
• At least 3-5 years of experience as a Customer Service professional in Supply Chain, Distribution and/or Logistics.
• Knowledge and experience in freezone processes and documentation would be highly preferred.
• Well versed MS Office and Outlook.
• Experience and background in SAP/Oracle system.
• Excellent communication and interpersonal skills.
• Flexible and ability to thrive in a fast-paced work environment.
• Available to join immediately.