Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia.

About the role
As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.

Responsibilities

Deliver engaging training content and onboarding programs for new joiners in the contact center
Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension
Coordinate training schedules, logistics, and communications with relevant stakeholders
Track training effectiveness and engagement using feedback, assessments, and performance metrics
Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates
Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency
Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

Expertise

1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment
Experience supporting onboarding, coaching, or soft skills training is highly valued
Training of Trainers (TOT) certification is a strong plus
Strong communication and presentation skills (in English, Arabic is a plus)
Ability to simplify complex topics into clear, engaging learning experiences
Adapting to different learning styles; both in virtual & in-person training
Organised and detail-oriented with strong time management
Familiarity with digital learning tools or LMS platforms is preferred

Attributes

Passion for education, learning, and empowering others
Proactive, curious, and eager to take initiative
Team player with a collaborative mindset
Enjoys working in a fast-paced, dynamic environment
Committed to delivering high-quality work with consistency