Call Centre Agent - Saudi Nationals only

Posted Date about 1 year ago
Location Dubai
Discipline Call Centre & Customer Service
Job Reference 30793
Salary 7000.0
Our Saudi based client is currently hiring for a Customer Experience Associate (Remote working) for their team.

Job Summary / Overview
  • Responsible for providing outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. 
  • The Call center associate will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
  • In addition, CCA will listen to customers to understand the reason for their calls, address all questions or complaints, and provide an accurate and efficient response
Key Responsibilities & Accountabilities (may perform other duties as requested, not specifically addressed in this document)
  • Answering/making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
  • Understanding and striving to meet call center metrics while providing excellent customer service.
  • Follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues Giving detailed explanations of services.

Main Job Requirements
  • University Graduates
  • University dropouts: high school graduates or university gap years.

Required Skills
  • Native Arabic Speaker
  • Fluency in English language, B1 Profile
  • Ability to use computers
  • Ability to use internet applications

Competencies & Specific Skills
  • Great verbal & written communication skills
  • Ability to handle customer’s issues
  • Ability to solve problems in a short period of time
  • Flexibility with rotational working hours/days