Systems Engineer L3 - Managed Services

Posted Date 12 months ago
Location Saudi Arabia
Discipline Information Technology
Job Reference 31274
Salary 0.0
Systems Engineer L3 - Managed Services
Location: Riyadh, KSA
Role Type: Permanent

The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 3rd & 2nd  level support).
The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

Role and Responsibilities
  • Requires travelling based on work needs, when not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites.
  • Designing/Planning Server Farm / Data Center Architecture
  • Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis, Peer review the change plan and documentation prepared by other colleagues in the team.
  • Participate and contribute to advanced tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement recommendations.
  • Experience in Windows server operating systems in Datacenter level implementations (2016/2019).
  • Certifications and working knowledge of Cloud-based technologies is an advantage -Azure/AWS.
  • Understanding of Datacenter level virtualized solutions based on VMware (SDN, SDS, SDDC).
  • Knowledge in Backup technologies such as (Veeam, veritas).
  • Knowledge in Network Attached Storage (NAS) and Storage Area Network (SAN) Administration.
  • knowledge in Exchange Servers, SCCM is preferred
  • Good knowledge in HCI technologies
  • Expert level in Active directory, DNS services, DHCP services.
  • Resolve incidents and technical tasks within agreed SLAs and quality.
  • Understanding of Networking fundamentals – IP Addressing & Network topologies.
  • Ability to proactively identify and solve problems logically and autonomously (e.g. troubleshooting, root cause analysis, remediations).
  • Notions of ITIL-based processes or certification (v3 Foundation level or up) will be an advantage.
  • Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
  • Ability to work deal cross-cultural team and environment.
  • Communicative, with good time management and prioritization skills.
Job Requirements
  • Bachelor degree in computer engineering or science
  • +8 years of experience in the same field
  • Professional certifications are required