Systems Engineer L3 - Managed Services Location: Riyadh, KSA Role Type: Permanent
Description The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 3rd & 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
Requires travelling based on work needs, when not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites.
Designing/Planning Server Farm / Data Center Architecture
Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis, Peer review the change plan and documentation prepared by other colleagues in the team.
Participate and contribute to advanced tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement recommendations.
Experience in Windows server operating systems in Datacenter level implementations (2016/2019).
Certifications and working knowledge of Cloud-based technologies is an advantage -Azure/AWS.
Understanding of Datacenter level virtualized solutions based on VMware (SDN, SDS, SDDC).
Knowledge in Backup technologies such as (Veeam, veritas).
Knowledge in Network Attached Storage (NAS) and Storage Area Network (SAN) Administration.
knowledge in Exchange Servers, SCCM is preferred
Good knowledge in HCI technologies
Expert level in Active directory, DNS services, DHCP services.
Resolve incidents and technical tasks within agreed SLAs and quality.
Understanding of Networking fundamentals – IP Addressing & Network topologies.
Ability to proactively identify and solve problems logically and autonomously (e.g. troubleshooting, root cause analysis, remediations).
Notions of ITIL-based processes or certification (v3 Foundation level or up) will be an advantage.
Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
Ability to work deal cross-cultural team and environment.
Communicative, with good time management and prioritization skills.
Bachelor degree in computer engineering or science