Systems Engineer L2 - Managed Services Location: Riyadh, KSA Role Type: Permanent
Description The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 2nd level support). The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities
Requires travelling based on work needs, when not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites.
Daily operations and administration of the IT infrastructure
Service and change requests fulfilment such as patch management and provisioning of infrastructure resources
Performance monitoring and management which includes proactive capacity planning and utilization monitoring to maintain the quality of service
End-point security, software distribution support
Azure and Office 365 provisioning
Cloud services management and provisioning such as AD Azure, Office365 services, email exchange, and email security e.g. forti-mail, Google cloud.
Patch management and firmware upgrade for the network, server, storage, security and end-point devices.
Data Centers management
Other infrastructure services management and provisioning such as email notification gateway i.e. SMTP, and enterprise storage.
Administer system up to Windows Server OS, DNS, AD
Network Attached Storage (NAS) and Storage Area Network (SAN) Administration
Storage space provision and administration
Backup and recovery administration like (Commvault, networker)
Endpoint security policy support
Servers and Services performance fine tuning and fault management
Inventory and Asset Management for Server and Storage equipment.
Software distribution support services leveraging SCCM
Bachelor degree in computer engineering or science