System Specialist

Posted Date about 2 months ago
Location Dubai
Discipline Information Technology
Job Reference 30339
Salary 0.0

Our client is now recruiting for a System Specialist

Role summary:

The role is to work as part of a cohesive team of professionals to provide holistic support for the business units under the Gulf Region.

The core objective is to proactively manage a range of operational, administrative, events & travel requirements necessary to meet sales & budget expectations and deliver on key annual objectives. The support should be provided in a timely and communicative manner to deliver best business practices in accordance with and utilizing knowledge of company policies, industry guidelines and established procedures.

In addition, to support and collaborate within a business services environment and ensure efficiencies.

Key responsibilities: Expectations of these areas include, but are not limited to -


  • Process management and documents governance starting from interaction creation to PR/PO creation up to submission to Finance for payment.
  • Create PR/PO ensuring proper and correct documents and are aligned with TEMPO/ARIBA rules and requirements.
  • Extend or Unblocked vendors on both in MDG-S and tempo as when required.
  • Approves new HCP/HCO/ Patient Organizations recipients in MDG-S.
  • Maintain database for HCP/HCO/Patient Organizations with constant checking for duplicates and corrective action is done for duplicates.

Quantum Connect “Compliance approval system”

  • Process management and documents governance from uploading of interactions in QC up to closing of the interactions.
  • Ensure all interactions are created on Quantum Connect in an accurate and timely manner as per company standard and procedures.
  • Monitor all interactions on Quantum Connect. Ensure that all interactions are approved on system before the event takes place. Follow up with the approvers as needed.
  • Ensuring closure of workflows on time with complete, accurate and proper documentations in closing workflows.
  • Follow up with proponents on submission of required documents for closing. Initiate meetings with proponents to review and updates on pending activities.

Vendor Creation:

  • Coordinating with the requester for all the required documents needed before creating the new vendor.
  • Ensuring new vendor request is not duplicated in the system.
  • Extend new vendor in SAP once approved.

Events Management

  • Organize and Manage department specific Events and Activities as per the budget holders’ requests.
  • Work within company established policies and procedures to deliver requirements within budget and timeline.
  • Consider unique Event Requirements and provide creative solutions that exceed the target audience’s expectations.
  • Partner with Third Party Events Organization to support high-needs Events.
  • Source and negotiate with vendors and suppliers .
  • Complete, and produce for stakeholder reference and review the expected costing sheet and all event-related documents (travel packs) that are ready for issuance to attendees prior to each Event.
  • Reconcile & file Sponsorship Forms and manage subsequent financial payments through to Finance.
  • Generate P2P’s and Invoices in support of Budgets and report / file / reconcile accordingly.
  • Ensure Organizational Events Calendar is updated with appropriate changes and additions.

Requirements for the candidate

    1. (incl. education, background, specific skills and knowledge), preferable with SAP & Events / travel management background
  • Years of experience : 1-2 years of relevant experience
  • Expertise : SAP knowledge & experience, an experience in events background would be preferred
  • Language : English; knowledge of Arabic would be a plus
  • Education : min. qualification university graduate (Bachelor degree, accounting / business administration)


  1. skills to be assessed against work values of being result driven, purposeful & collaborative.

Duration of the contract and expected start date

    1. 1 Year outsourced contract
    2. start date : asap, immediate if available to join